As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust
Job Summary
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
You’ll set the strategy, prioritise the work, and lead talented product, technology, design, and operations leaders to deliver experiences that are simple, compliant, and genuinely helpful for customers.
If you’re motivated by complex problems, real accountability, and building something customers rely on for years, not just weeks – we would love to hear from you!
Matching Summary
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
Skills & Requirements
Must-have
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
Stakeholder management and influencing
Managing customer service and retention
Ensuring regulatory and compliance obligations
Nice-to-have
Experience in banking or financial services
Hybrid working environment
Building high-performing inclusive teams
Balancing customer outcomes with risk considerations
Key Requirements
Proven leadership of large cross-functional teams
Experience in complex regulated environments
Experience in banking, financial services or regulated digital platforms