Customer Service Advisor

Stericycle Inc

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Not specified; annual performance related pyy revi...
On-site
High school education required
Fast paced service environment experience
Microsoft office package proficiency
The role serves as the first point of contact for customer queries via telephone and email within a compliance-based solutions company

Job Summary

  • The role serves as the first point of contact for customer queries via telephone and email within a compliance-based solutions company.
  • Employees are responsible for resolving complex inquiries including pricing, invoice disputes, and managing customer dissatisfaction while aiming for first contact resolution.
  • Stericycle offers a comprehensive benefits package including a contributory pension scheme, life insurance, cycle to work scheme, and access to employee support funds.

Matching Summary

The role serves as the first point of contact for customer queries via telephone and email within a compliance-based solutions company.

Salary

Not specified; Annual performance related pay review mentioned; Benefits include pension, insurance, and vouchers

Skills & Requirements

Must-have

  • High school education required
  • Fast paced service environment experience
  • Microsoft Office package proficiency
  • Strong verbal and written communication
  • CRM data entry and analysis skills
  • Billing dispute resolution capability

Nice-to-have

  • Logical thought process for customer demands
  • Commercial awareness in business context
  • Proactive problem solving with attention to detail
  • Results oriented work style
  • Ability to work on own initiative

Key Requirements

  • High School diploma or equivalent
  • Experience in fast-paced service industry
  • Competent in Microsoft packages

Work Rights

Not specified

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