Assistant Manager - Pre-authorisation And Minor Claims

Prudential Assurance UK

Medical expertise for claims assessment
Policy knowledge for decision making
Delegated authority for high-risk cases
The role acts as a senior technical expert for complex, high-risk claims and pre-authorisations

Job Summary

  • The role acts as a senior technical expert for complex, high-risk claims and pre-authorisations.
  • Employees will handle enquiries and complaints from customers, agents, and internal staff via telephone and email.
  • Prudential is an equal opportunity employer that celebrates diversity and supports career ambitions.

Matching Summary

The role acts as a senior technical expert for complex, high-risk claims and pre-authorisations.

Skills & Requirements

Must-have

  • Medical expertise for claims assessment
  • Policy knowledge for decision making
  • Delegated authority for high-risk cases
  • Second line escalation handling

Nice-to-have

  • Strong customer service communication skills
  • Ability to identify cost-leakage risks
  • Experience in training and onboarding staff
  • Commitment to diversity and inclusion culture

Key Requirements

  • Medical expertise
  • Policy expertise
  • Delegated authority experience

Work Rights

Not specified

Tailored Resume

Cover Letter