Product Technical Support Analyst Ii

Fidelity National Information Services

Jacksonville, FL, US
Treasury management software
Client relationship management
Troubleshoot treasury functions
Serve as a primary point of contact for clients using Treasury Management software, addressing technical inquiries and resolving product-related issues to ensure customer satisfaction

Job Summary

  • Serve as a primary point of contact for clients using Treasury Management software, addressing technical inquiries and resolving product-related issues to ensure customer satisfaction.
  • Build and maintain strong client relationships by understanding client needs and business processes, troubleshooting issues related to treasury functions such as cash management, foreign exchange, and rates.
  • Collaborate with senior support team members and internal teams to research issues, identify root causes, deliver fixes, and share knowledge and best practices to support a collaborative environment.

Matching Summary

Serve as a primary point of contact for clients using Treasury Management software, addressing technical inquiries and resolving product-related issues to ensure customer satisfaction.

Skills & Requirements

Must-have

  • Treasury Management software
  • client relationship management
  • troubleshoot treasury functions
  • issue research and resolution
  • prior client experience

Nice-to-have

  • knowledge sharing with peers
  • self-starter ability
  • handling complex calls
  • analytical and problem-solving skills

Key Requirements

  • 2+ years Prior Client Experience
  • Bachelor’s degree or equivalent experience
  • Basic SQL and data knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter