Customer Support Consultant

REA

Richmond, New South Wales, Australia
Hybrid
Customer service interface
Resolve issues via phone, email, web chat
Digital systems proficiency
Join a collaborative team and deliver great customer experiences, solving different problems every day and enjoying great learning opportunities

Job Summary

  • Join a collaborative team and deliver great customer experiences, solving different problems every day and enjoying great learning opportunities.
  • REA Group is changing the way the world experiences property, with a thriving culture centered around high performance and care, recognized as a Top 5 Best Workplace.
  • The Customer Support Consultant is the front-line customer service interface, resolving issues empathetically and professionally, and providing feedback to improve products and services.

Matching Summary

Join a collaborative team and deliver great customer experiences, solving different problems every day and enjoying great learning opportunities.

Skills & Requirements

Must-have

  • Customer service interface
  • Resolve issues via phone, email, web chat
  • Digital systems proficiency
  • Fast-paced environment
  • Communicate across all levels

Nice-to-have

  • High performance and care culture
  • Purpose driven and collaborative
  • Innovation and improvement mindset
  • Growth mindset and enthusiasm

Key Requirements

  • 1+ years corporate/call centre experience
  • Strong technical proficiency
  • Proven multitasking ability
  • Real estate roles experience beneficial
  • Demonstrated service delivery
  • Problem resolution skills
  • Resilience and accountability

Work Rights

Not specified

Tailored Resume

Cover Letter