Senior Customer Success Manager (portuguese Speaker)

intercom Inc

Chicago, Illinois, United States
Base: $162,000 - $193,500; bonus/equity: corporate...
On-site
Customer-facing experience in saas or consulting
Business process mapping and requirements analysis
Strong technical acumen in ai and agent-building
Intercom is on a mission to help businesses provide incredible customer experiences using advanced AI technology

Job Summary

  • Intercom is on a mission to help businesses provide incredible customer experiences using advanced AI technology.
  • The role involves partnering with large customers to guide their AI Agent transformation, driving adoption and strategic business outcomes.
  • Employees enjoy competitive salary, equity, comprehensive benefits, flexible PTO, parental leave, and a hybrid working policy promoting collaboration and flexibility.

Matching Summary

Intercom is on a mission to help businesses provide incredible customer experiences using advanced AI technology.

Salary

Base: $162,000 - $193,500; Bonus/Equity: Corporate bonus program and RSUs; Benefits: Comprehensive medical, dental, vision, 401k match, paid parental leave, flexible PTO

Skills & Requirements

Must-have

  • Customer-facing experience in SaaS or consulting
  • Business process mapping and requirements analysis
  • Strong technical acumen in AI and agent-building
  • Customer portfolio prioritization
  • Driving adoption and measurable outcomes
  • Collaboration with engineering teams
  • Strategic planning and stakeholder management

Nice-to-have

  • Self-motivated and adaptable team player
  • Curious with high self-efficacy
  • Ability to communicate complex problems clearly
  • Passion for AI and customer experience innovation

Key Requirements

  • 4-7 years customer-facing experience
  • Experience in management consulting, strategy, advisory or enterprise SaaS CSM roles
  • Proof of eligibility to work in the United States

Work Rights

Proof of eligibility to work in the United States required

Tailored Resume

Cover Letter