Senior Specialist, Voice Of The Customer - Manila, Hybrid
Vistaprint
Taguig, Metro Manila, PH
On-site
Customer data analysis
Customer survey feedback analysis
Customer journey improvements
The Customer Experience team champions the voice of our customers, identifying pain points and driving improvements to enhance the overall customer journey
Job Summary
The Customer Experience team champions the voice of our customers, identifying pain points and driving improvements to enhance the overall customer journey.
Provide data analysis of operational customer data, survey feedback, and market research to drive customer understanding and raise key findings.
Collaborate with key partners across departments to drive service enhancements and ensure customer improvements are made at the manufacturing plant level.
Matching Summary
The Customer Experience team champions the voice of our customers, identifying pain points and driving improvements to enhance the overall customer journey.
Skills & Requirements
Must-have
customer data analysis
customer survey feedback analysis
customer journey improvements
cross-functional collaboration
data-driven insights
Nice-to-have
customer obsession
process improvement certifications
text analytics tools
customer journey mapping
project management methodologies
Key Requirements
2-4 years of experience
Excel, SQL, Google Analytics, Tableau, or Power BI