Customer Banking Specialist - Mount Lawley (15 Hours/week)

CBA New Digital Businesses Pty

Mount Lawley, Western Australia, Australia
On-site
Build personal connection with customers
Assist customers with in-branch technology
Respond to transactional needs
CBA New Digital Businesses Pty is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, requiring availability for 15 hours a week from Wednesday to Friday. The role focuses on delivering exceptional customer service, assisting with banking transactions, and promoting financial products while adhering to the bank's processes

Job Summary

  • In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
  • We are looking for a Customer Banking Specialist to join our Mount Lawley branch on a part time basis!

Matching Summary

Match Score: 85

CBA New Digital Businesses Pty is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, requiring availability for 15 hours a week from Wednesday to Friday. The role focuses on delivering exceptional customer service, assisting with banking transactions, and promoting financial products while adhering to the bank's processes.

Skills & Requirements

Must-have

  • Build personal connection with customers
  • Assist customers with in-branch technology
  • Respond to transactional needs
  • Complete Financial Health Checks
  • Process loan and credit card applications
  • Proactively call customers
  • Adhere to bank processes and procedures
  • Engage in community events

Nice-to-have

  • Passion for service excellence
  • Comfortable working independently
  • See the big picture for customers
  • Genuine passion for the customer

Key Requirements

  • Ability to ask the right questions and find the right solutions
  • Act with integrity
  • Place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter