Director, Customer Success - West

Dyson

Chicago, United States
Base: $165,600 – $184,000; bonus/equity: bonus; be...
Onsite
Executive relationship management
Customer success strategy development
Internal partnership & coordination
Serve as the trusted advisor to the MD, understanding their strategic goals and aligning our services to support those outcomes

Job Summary

  • Serve as the trusted advisor to the MD, understanding their strategic goals and aligning our services to support those outcomes.
  • Develop and execute tailored customer focused success plans for the MD, ensuring alignment with country-level KPIs and business priorities.
  • At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus.

Matching Summary

Serve as the trusted advisor to the MD, understanding their strategic goals and aligning our services to support those outcomes.

Salary

Base: $165,600 – $184,000; Bonus/Equity: Bonus; Benefits: 401K with up to a 4% match, Company paid Life Insurance and AD&D, Flexible Savings Account (FSA) and Health Savings Account (HSA), Competitive Paid Time Off Benefits, Pre-tax Commuter Benefits, Generous Child Care Leave Program, Wellness Program, Employee Assistance Program, Dyson Product Discounts, Multi-Level Healthcare Coverage Options, Vision & Dental Coverage, Company paid Short-Term and Long-Term Disability

Skills & Requirements

Must-have

  • Executive Relationship Management
  • Customer Success Strategy Development
  • Internal Partnership & Coordination
  • Operational Excellence
  • Strategic Alignment with MD

Nice-to-have

  • Collaborative and communicative
  • Problem solver
  • Passionate about transforming Customer experience
  • Knowledge of Distributors

Key Requirements

  • Market experience / knowledge
  • Customer or Repair background
  • Can translate strategy into action
  • Stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter