Director, Loyalty

Macy's

Long Island City, NY, United States
Onsite
Loyalty program strategy
Tier architecture
Member growth
The Director of Loyalty owns the strategy that deepens customer relationships through tier architecture, benefit design, and program roadmap

Job Summary

  • The Director of Loyalty owns the strategy that deepens customer relationships through tier architecture, benefit design, and program roadmap.
  • The role is focused on evolving the loyalty program to create a durable competitive advantage for Bloomingdale’s.
  • The position requires strong analytical skills and the ability to model the lifetime-value impact of every program decision.

Matching Summary

The Director of Loyalty owns the strategy that deepens customer relationships through tier architecture, benefit design, and program roadmap.

Skills & Requirements

Must-have

  • Loyalty program strategy
  • Tier architecture
  • Member growth
  • Customer economics
  • LTV modeling
  • Program roadmap
  • Benefit design

Nice-to-have

  • Premium retail experience
  • Brand sensibility
  • Clienteling integration
  • Data-driven decision making

Key Requirements

  • 8+ years in loyalty, CRM, or customer marketing
  • Experience with tiered loyalty programs
  • Fluency in customer economics
  • Experience with loyalty platform roadmap
  • Team leadership in a matrixed structure

Work Rights

Not specified

Tailored Resume

Cover Letter