Technical Helpdesk Troubleshooter

KONE Bulgaria

Acapulco, Mexico
Competitive salary; not specified; comprehensive h...
**
Bachelor's or technical degree in electrical or mechanical
At least 3 years of experience in similar position
Advanced knowledge in elevator industry
** KONE Bulgaria is seeking a Technical Helpdesk Troubleshooter for a fully remote position in Acapulco, Mexico. The role involves providing remote technical support to maintenance technicians, ensuring compliance with safety and quality requirements while offering opportunities for training and career growth. **

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors with a mission to improve urban life flow.
  • The role involves providing remote technical support to maintenance technicians to identify root causes and corrective solutions for equipment issues.
  • Employees benefit from a competitive salary, comprehensive health plans, and opportunities to learn and grow within a diverse and inclusive culture.

Matching Summary

Match Score: 75

** KONE Bulgaria is seeking a Technical Helpdesk Troubleshooter for a fully remote position in Acapulco, Mexico. The role involves providing remote technical support to maintenance technicians, ensuring compliance with safety and quality requirements while offering opportunities for training and career growth. **

Salary

Competitive salary; Not specified; Comprehensive health and wellness plan

Skills & Requirements

Must-have

  • Bachelor's or Technical degree in electrical or mechanical
  • At least 3 years of experience in similar position
  • Advanced knowledge in elevator industry
  • Remote technical support capabilities
  • Root cause analysis skills

Nice-to-have

  • Strong communication skills
  • Sales solution proposal experience
  • Training delivery experience
  • Knowledge base article creation
  • Collaborative work environment

Key Requirements

  • Bachelor's or Technical degree in electrical/mechanical
  • Minimum 3 years relevant experience
  • Advanced industry knowledge required

Work Rights

Not specified

Tailored Resume

Cover Letter