Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges
Job Summary
Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges.
Collaborates with internal and external users/clients to elicit business concerns, develop workable solutions, and determine impact on existing systems and processes.
Supports the business in developing and delivering end-user training, addresses end-user process questions, and collaborates with IT colleagues for ongoing support and issue correction.
Matching Summary
Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges.
Skills & Requirements
Must-have
Business Systems Analysis support
Process-specific requirements analysis
Develop workable solutions
ITIL process in service environment
Translate business requirements into technical specifications
Document As Is/To Be processes
Facilitate workshops and meetings
Nice-to-have
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Maintain impeccable relationships
Key Requirements
2-4 years' relevant experience
Proven experience as a Business Analyst
CBAP qualification, BCS, IIBA membership
Proficiency in business analysis tools and methodologies