Labcorp is seeking a Customer Service Support Representative in Oak Creek, WI, to act as a liaison between the company, customers, and patients, providing support through various communication channels. The role requires a high school diploma and at least six months of customer service experience, preferably in a healthcare or call center environment
Job Summary
Act as a liaison between LabCorp, the customer base and patients.
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Matching Summary
Match Score: 85
Labcorp is seeking a Customer Service Support Representative in Oak Creek, WI, to act as a liaison between the company, customers, and patients, providing support through various communication channels. The role requires a high school diploma and at least six months of customer service experience, preferably in a healthcare or call center environment.
Skills & Requirements
Must-have
Resolve routine customer requests
Speak with customers courteously
Inquire, clarify, and confirm requirements
Work in multiple databases
Notify clients of test results
Review test forms for accuracy
HIPAA compliance
Nice-to-have
Strong verbal and written communication
Excellent ability to listen and respond
Courteous with strong customer service orientation
Flexible with ability to manage priorities
Excellent multitasking abilities
Key Requirements
High School Diploma or GED equivalent
6 months customer service experience
6 months contact center experience
6 months healthcare industry experience
6 months Laboratory Information Systems experience