Customer Success Engineer - West

GitLab

Remote, United States
Not specified; not specified; flexible pyid time o...
Fully remote
Devsecops tool proficiency
Source code management experience
Continuous integration delivery expertise
GitLab is seeking a Customer Success Engineer to enhance customer experience post-sale by providing technical expertise and guidance on product implementation. The role involves collaboration with various teams to ensure customer success and requires proficiency with GitLab's tools and methodologies

Job Summary

  • The role focuses on helping customers achieve measurable value from GitLab through technical product expertise and best practice guidance in a pooled support model.
  • Candidates must possess a strong background in software development or systems engineering to effectively discuss architecture, workflows, and implementation tradeoffs with stakeholders.
  • GitLab offers a remote-first culture with flexible paid time off, equity compensation, and a dedicated growth and development fund for all team members.

Matching Summary

Match Score: 85

GitLab is seeking a Customer Success Engineer to enhance customer experience post-sale by providing technical expertise and guidance on product implementation. The role involves collaboration with various teams to ensure customer success and requires proficiency with GitLab's tools and methodologies.

Salary

Not specified; Not specified; Flexible Paid Time Off, Equity Compensation, Growth Fund

Skills & Requirements

Must-have

  • DevSecOps tool proficiency
  • Source code management experience
  • Continuous integration delivery expertise
  • Technical architecture guidance
  • Webinar and workshop delivery

Nice-to-have

  • AI workflow integration mindset
  • Reusable content creation skills
  • Cross-functional collaboration
  • Asynchronous communication style
  • Trusted advisor relationship building

Key Requirements

  • Experience supporting GitLab use cases
  • Proficiency with DevSecOps tools
  • Technical background in software development
  • Ability to communicate complex topics clearly
  • Post-sales environment experience

Work Rights

Not specified

Tailored Resume

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