Support Tier 2 operations by analyzing system architectures, dependencies, and interfaces to assist with resolution of escalated incident and recurring issues
Job Summary
Support Tier 2 operations by analyzing system architectures, dependencies, and interfaces to assist with resolution of escalated incident and recurring issues.
Assist with documentation of current-state and proposed architectural views to support troubleshooting, impact analysis, and operational decision-making.
Collaborates with Tier 2 Support Leads, systems engineers, and technical teams to recommend architecture-aligned solutions and corrective actions.
Matching Summary
Support Tier 2 operations by analyzing system architectures, dependencies, and interfaces to assist with resolution of escalated incident and recurring issues.
Skills & Requirements
Must-have
Analyze system architectures
Document current-state architectures
Root cause analysis
Recommend architecture-aligned solutions
Maintain architectural artifacts
Nice-to-have
Support federal government clients
Collaborate with technical teams
Knowledge sharing
Key Requirements
Secret clearance required
Architecture or systems engineering certifications