Base: $89,000 - $107,000; bonus/equity: may be off...
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Client care reporting and analytics
Define and standardize kpis
Translate performance data into actionable insights
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Chanel is seeking a Manager of Analytics and Optimization for their Client Care team, focusing on enhancing reporting, analytics, and the integration of AI and automation to improve operational efficiency. The ideal candidate should have experience in analytics within customer care environments, strong data storytelling skills, and a collaborative mindset.
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Job Summary
CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI.
The role owns Client Care reporting and analytics foundations while progressively identifying where automation and AI can enhance accuracy, speed, and decision-making.
Build a self-service reporting model that enables Client Care teams to access standard reports and dashboards independently.
Matching Summary
Match Score: 75
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Chanel is seeking a Manager of Analytics and Optimization for their Client Care team, focusing on enhancing reporting, analytics, and the integration of AI and automation to improve operational efficiency. The ideal candidate should have experience in analytics within customer care environments, strong data storytelling skills, and a collaborative mindset.
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Salary
Base: $89,000 - $107,000; Bonus/Equity: May be offered; Benefits: Included
Skills & Requirements
Must-have
Client Care reporting and analytics
define and standardize KPIs
translate performance data into actionable insights
AI and optimization use cases
business case development for AI
partner with CHANEL Tech
self-service reporting model
operational and cross-functional partnership
Nice-to-have
nurtures personal growth
inclusive culture
continuous improvement mindset
thoughtful and pragmatic approach to automation
Key Requirements
3-5+ years in analytics, operations, or insights roles
Experience in contact center, customer care, or service operations
Bachelor’s degree or equivalent experience
Hands-on experience with Salesforce, Power BI, Excel