Senior Manager, Customer Success Management (japan)

Equinix Inc.

Japan
Not specified (assumed to be flexible).
Lead customer success managers team
Drive renewal outcomes and retention
Coach commercial capability and value articulation
Equinix is seeking a Senior Manager for Customer Success Management in Japan, responsible for leading a team to enhance customer value through renewals, retention, and expansion. The role emphasizes coaching, strategic execution, and cross-functional partnership to ensure positive customer outcomes and commercial success

Job Summary

  • The Senior Manager leads a team to deliver value-led renewals, retention, and expansion across a defined customer portfolio.
  • This role is accountable for identifying, managing, and mitigating renewal risk while ensuring consistent customer outcomes.
  • Equinix offers a career at the center of shaping digital infrastructure innovation where bold ideas are welcomed and human connection is valued.

Matching Summary

Match Score: 85

Equinix is seeking a Senior Manager for Customer Success Management in Japan, responsible for leading a team to enhance customer value through renewals, retention, and expansion. The role emphasizes coaching, strategic execution, and cross-functional partnership to ensure positive customer outcomes and commercial success.

Skills & Requirements

Must-have

  • Lead Customer Success Managers team
  • Drive renewal outcomes and retention
  • Coach commercial capability and value articulation
  • Manage portfolio risk and expansion opportunities
  • Establish execution standards and operating discipline

Nice-to-have

  • Comfortable leading teams through change
  • Data-informed and pragmatic decision maker
  • Strong simplifier of complex ownership structures
  • Inclusive leadership style
  • Resilient in ambiguous environments

Key Requirements

  • Bachelor's degree in business-related discipline
  • Experience leading Customer Success or GTM teams
  • Demonstrated experience coaching commercial capability
  • Strong understanding of adoption and renewal readiness

Work Rights

Not specified

Tailored Resume

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