Service Delivery Manager - Planning

Smith & Nephew

Pune, Maharashtra, India
Hybrid
Kinaxis rapidresponse / maestro experience
Itil v4 service management practices
Ams provider-based support model
Lead the global delivery of mission critical planning systems that power Supply Chain operations at Smith+Nephew

Job Summary

  • Lead the global delivery of mission critical planning systems that power Supply Chain operations at Smith+Nephew.
  • Own end-to-end ITIL-based service operations including Incident, Problem, Change, and Knowledge Management to ensure SLA compliance.
  • Enjoy benefits including major medical coverage, flexible personal time off, hybrid work models, and free cab transport facilities.

Matching Summary

Match Score: 85

Lead the global delivery of mission critical planning systems that power Supply Chain operations at Smith+Nephew.

Skills & Requirements

Must-have

  • Kinaxis RapidResponse / Maestro experience
  • ITIL v4 service management practices
  • AMS provider-based support model
  • ERP integrations SAP AXAPTA
  • Global service delivery operations
  • SLA and KPI-driven service delivery

Nice-to-have

  • Life sciences or medical devices industry
  • Kinaxis Maestro Author certification
  • Continuous improvement mindset
  • Customer-focused collaborative culture
  • Budget management and cost optimization

Key Requirements

  • 15+ years overall IT experience
  • 5+ years in Service Delivery Manager role
  • Bachelor's degree required; Master's preferred
  • Mandatory ITIL certification
  • Experience with AMS provider models

Work Rights

Not specified

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