Senior Manager, Service Delivery & Problem Management Wealth Management Technology (wmt)

BMO

Toronto, Canada
Base: $94,600.00 - $176,000.00; bonus/equity: perf...
3d onsite
7-10 years technology operations experience
Itil practices and certification preferred
Servicenow and cmdb hands-on experience
This critical leadership role is accountable for the reliability, resiliency, and operational excellence of mission-critical technology services within Wealth Management Technology

Job Summary

  • This critical leadership role is accountable for the reliability, resiliency, and operational excellence of mission-critical technology services within Wealth Management Technology.
  • The incumbent will lead teams responsible for 24/7/365 operational support while driving data-driven performance management and partnering closely with business leaders.
  • BMO offers a comprehensive compensation package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

This critical leadership role is accountable for the reliability, resiliency, and operational excellence of mission-critical technology services within Wealth Management Technology.

Salary

Base: $94,600.00 - $176,000.00; Bonus/Equity: Performance-based incentives and discretionary bonuses possible; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • 7-10 years technology operations experience
  • ITIL practices and certification preferred
  • ServiceNow and CMDB hands-on experience
  • Major incident response leadership
  • Root cause analysis execution

Nice-to-have

  • AI-enabled operational capabilities
  • MBA or MS advanced degree
  • Diversity equity inclusion championing
  • Data-driven decision making culture
  • Cross-functional stakeholder partnership

Key Requirements

  • Bachelor's degree in related field
  • 7-10+ years in technology operations
  • Proven leadership managing cross-functional teams
  • Strong working knowledge of ITIL practices

Work Rights

Not specified

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