Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers
Job Summary
Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers.
Initiate and implement the customer life-cycle concept and roadmap to enable the business to deliver a “best in class” customer experience to our chosen markets.
Provide leadership to the direct and indirect teams at the various touch-points to drive appropriate behaviour and a Values based business culture.
Matching Summary
Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers.
Skills & Requirements
Must-have
Customer Experience Strategy Development
Customer Life-Cycle Management
Holistic Sales Approach
Customer Experience Standards Implementation
Product and Process Enhancement Facilitation
Nice-to-have
Values Based Business Culture
Role Modelling Customer Experience Behaviors
African Group Growth Journey
Key Requirements
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies