International Guest Services - German

Norwegian Cruise Line

Not specified; not specified; not specified
**
Intermediate to advanced english proficiency
Intermediate to advanced german language skills
One year management experience in hospitality
** Norwegian Cruise Line is seeking an International Guest Services representative fluent in German to assist non-English-speaking guests on board their cruise ships. The role focuses on delivering exceptional customer service by addressing special needs and requests of guests, ensuring a memorable cruise experience. **

Job Summary

  • The role focuses on assisting non-English-speaking guests with special needs and requirements in their native languages to ensure a first-class cruise experience.
  • Employees must coordinate with various departments to handle requests such as honeymoon setups, dietary needs, and medical assistance for international travelers.
  • Staff members act as translators during immigration inspections, port talks, and interactions with shipboard departments including Medical and Security.

Matching Summary

Match Score: 75

** Norwegian Cruise Line is seeking an International Guest Services representative fluent in German to assist non-English-speaking guests on board their cruise ships. The role focuses on delivering exceptional customer service by addressing special needs and requests of guests, ensuring a memorable cruise experience. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Intermediate to Advanced English proficiency
  • Intermediate to Advanced German language skills
  • One year management experience in hospitality
  • Microsoft Word Excel Micros Fidelio Cruise knowledge
  • Cash float management and traveler check cashing

Nice-to-have

  • Quick and critical thinking abilities
  • Patient listener with public speaking skills
  • Proactive team player problem solver
  • Passionate about hospitality customer service
  • Leadership skills for group events

Key Requirements

  • Two-year Associates degree in Public Relations or Hotel Management
  • Minimum one year management experience in hotel or guest service
  • Intermediate to Advanced verbal and written English required
  • Intermediate to Advanced verbal and written German required

Work Rights

Not specified

Tailored Resume

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