Medical device or healthcare technology experience
Managing distributed national field teams
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BD is seeking a Director of Field Services for Pharmacy Automation in Durham, NC, responsible for leading U.S. field service operations, enhancing customer experience, and driving service transformation strategies. The ideal candidate should have extensive leadership experience in field service operations, particularly in medical devices or healthcare technology, and possess strong financial acumen.
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Job Summary
The Director of Field Service is responsible for leading all U.S. field service operations supporting BD's Pharmacy Automation portfolio to ensure world-class customer experiences.
This role requires translating the VP's service transformation strategy into actionable execution plans while developing scalable national field operations.
Candidates will manage a geographically distributed team, foster a culture of inclusion, and drive financial performance through strategic resource allocation.
Matching Summary
Match Score: 75
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BD is seeking a Director of Field Services for Pharmacy Automation in Durham, NC, responsible for leading U.S. field service operations, enhancing customer experience, and driving service transformation strategies. The ideal candidate should have extensive leadership experience in field service operations, particularly in medical devices or healthcare technology, and possess strong financial acumen.
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Skills & Requirements
Must-have
10+ years field service leadership
Medical device or healthcare technology experience
Managing distributed national field teams
Service transformation and digital enablement
Operational budget and P&L management
Lean Six Sigma continuous improvement
Nice-to-have
Advanced degree MBA preferred
Cross-training in dispensing platforms
Strong influence in matrixed organizations
Customer-centric culture building
Experience with connected software solutions
Key Requirements
Bachelor's degree required; MBA preferred
10+ years progressive leadership in field service
Experience in regulated medical device environments
Proven track record leading large distributed teams
Expertise in change management within matrixed structures