Ai Customer Success Manager - Smb (automotive)

Podium81

Remote
**
Ai employee ecosystem for local business
Increase customer engagement and delight
Mitigate customer churn
** Podium81 is seeking an AI Customer Success Manager for small and medium-sized businesses (SMBs) in the automotive sector. The role focuses on enhancing customer engagement, retention, and product adoption through extensive knowledge of AI technologies and strong interpersonal skills. **

Job Summary

  • Podium brings AI Employees to local businesses that turn every conversation into revenue, trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics.
  • As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers, developing strategies that increase engagement and delight customers while mitigating churn.
  • Podium offers an open and transparent culture, life insurance, paid maternity and paternity leave, fertility benefits, generous vacation time, and excellent medical, dental, and vision benefits.

Matching Summary

Match Score: 75

** Podium81 is seeking an AI Customer Success Manager for small and medium-sized businesses (SMBs) in the automotive sector. The role focuses on enhancing customer engagement, retention, and product adoption through extensive knowledge of AI technologies and strong interpersonal skills. **

Skills & Requirements

Must-have

  • AI Employee ecosystem for local business
  • Increase customer engagement and delight
  • Mitigate customer churn
  • Drive product adoption and utilization
  • Achieve customer business objectives
  • Identify upsell and cross-sell opportunities

Nice-to-have

  • Growth-oriented approach to AI
  • Familiarity with customer success platforms
  • Knowledge of online reputation management

Key Requirements

  • 1+ years in a customer-facing role
  • Working knowledge of AI technologies
  • Technically adept and able to grasp complex software concepts
  • Ability to travel up to 20% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter