Agent - Front Office

The Venetian Las Vegas

Las Vegas, Nevada, US
On-site
Guest check-in and check-out processing
Cash handling experience
Front desk service standards
The primary responsibility of the Agent - Front Office is to provide unmatched guest service during the check-in and check-out process while maintaining service standards to enhance the overall guest experience

Job Summary

  • The primary responsibility of the Agent - Front Office is to provide unmatched guest service during the check-in and check-out process while maintaining service standards to enhance the overall guest experience.
  • The role requires maintaining positive guest relations, resolving complaints professionally, and ensuring guest satisfaction in a fast-paced environment.
  • Team members are expected to conduct themselves professionally, adhere to company standards, and work varied shifts including weekends and holidays.

Matching Summary

The primary responsibility of the Agent - Front Office is to provide unmatched guest service during the check-in and check-out process while maintaining service standards to enhance the overall guest experience.

Skills & Requirements

Must-have

  • Guest check-in and check-out processing
  • Cash handling experience
  • Front desk service standards
  • Conflict resolution skills
  • Use of reservation systems
  • Maintain confidentiality of guest information

Nice-to-have

  • Bilingual language skills
  • Experience with LMS and PC software
  • Ability to upsell room types
  • Positive and upbeat personality
  • Experience in high-end hotel environment

Key Requirements

  • 18 years of age minimum
  • Proof of authorization to work in the US
  • High school diploma or equivalent
  • One year continuous face-to-face guest service experience
  • Six months previous cash handling experience
  • Availability to work all shifts including weekends and holidays

Work Rights

Proof of authorization/eligibility to work in the United States

Tailored Resume

Cover Letter