Ensure and optimize the resolution of cardholder operation clarifications, complying with internal/external SLAs and brand regulations
Job Summary
Ensure and optimize the resolution of cardholder operation clarifications, complying with internal/external SLAs and brand regulations.
Supervise the resolution of chargebacks to provide a conclusive opinion within the established SLA and ensure the correct execution of charges to merchants.
Identify and implement controls to ensure the operation aligns with strategic area objectives and attend internal audits and authority reviews.
Matching Summary
Ensure and optimize the resolution of cardholder operation clarifications, complying with internal/external SLAs and brand regulations.
Skills & Requirements
Must-have
Supervise contracargos resolution
Ensure correct charges to merchants
Manage exchange tools (Prosa/Visa/MC)
Implement operational controls
Generate indicators and metrics
Attend audits and authorities reviews
Nice-to-have
Incentivize team for improvements
Anticipate operational risks
Drive transformation and innovation
Key Requirements
Licenciatura and/or Maestría
Minimum 2 years of experience
Experience in Controversies (Economic-Administrative)