Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Hybrid (50% remote, 50% in-office quarterly)
2 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis and reading skills
Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate should have experience in SaaS enterprise software support and possess basic programming knowledge, along with strong communication skills

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality and compliance changes.
  • Workday offers flexible work schedules requiring at least half of the time in-office each quarter, along with opportunities for professional growth and career pathing.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate should have experience in SaaS enterprise software support and possess basic programming knowledge, along with strong communication skills.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing initiatives

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis and reading skills
  • Basic SQL syntax proficiency
  • API client experience with Postman or SoapUI

Nice-to-have

  • Experience with SOAP, WSDL, XML integrations
  • Health monitoring tools familiarity
  • In-depth log analysis background
  • Documentation building experience
  • Resilience under tight resolution timeframes

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Demonstrable ability to support HCM or Talent solutions
  • Ability to engage multiple teams for critical issue resolution

Work Rights

Not specified

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