Healthcare Call Center Representative - H&v

Baptist Healthcare System Inc

Lexington, KY, US
Not specified (likely onsite based on the location)
High school diploma or equivalent
Strong computer skills required
Excellent verbal communication skills
Baptist Healthcare System Inc is seeking a Healthcare Call Center Representative to work at their Patient Connection Hub in Lexington, KY. The role involves managing incoming and outgoing calls, scheduling appointments, and addressing patient inquiries while maintaining high customer service standards

Job Summary

  • The role involves working in a fast-paced call center environment to schedule appointments electronically for new and established patients.
  • Employees must independently resolve patient and provider questions related to referrals, pre-authorizations, and insurance verifications.
  • Success in this position requires maintaining high accuracy while inputting information into the electronic EHR system.

Matching Summary

Match Score: 85

Baptist Healthcare System Inc is seeking a Healthcare Call Center Representative to work at their Patient Connection Hub in Lexington, KY. The role involves managing incoming and outgoing calls, scheduling appointments, and addressing patient inquiries while maintaining high customer service standards.

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Strong computer skills required
  • Excellent verbal communication skills
  • Ability to meet established metrics
  • Pass background check and drug screen

Nice-to-have

  • Compassionate customer service attitude
  • Strong research and problem-solving abilities
  • Ability to maintain composure under stress
  • Professional telephone etiquette
  • Commitment to clinical excellence

Key Requirements

  • High School Diploma or equivalent education
  • Must pass thorough background check
  • Must pass drug screen
  • Strong computer skills required
  • Excellent attendance and punctuality

Work Rights

Not specified

Tailored Resume

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