Customer Quality leader drives problem solving about customer issues by coordinating JCI resources to deliver a positive customer experience across APAC
Job Summary
Customer Quality leader drives problem solving about customer issues by coordinating JCI resources to deliver a positive customer experience across APAC.
The role involves building and managing processes, tracking customer insights, resolving escalations, and developing customer quality KPIs to drive ongoing performance improvement.
The position requires strong collaboration across the organization to foster a customer-focused culture and maintain professional relationships in a global matrix environment.
Matching Summary
Customer Quality leader drives problem solving about customer issues by coordinating JCI resources to deliver a positive customer experience across APAC.
Skills & Requirements
Must-have
Customer quality leadership
System engineering knowledge
Project management skills
KPI tracking and reporting
Cross-functional collaboration
Supplier and operations management
Bilingual English and Chinese/Mandarin
Nice-to-have
Innovative and creative thinker
Strong people and relationship skills
Global and multicultural team player
Ability to influence across matrix organization
Self-motivated with sense of urgency
Key Requirements
Bachelor’s degree in Engineering or equivalent
10+ years in quality, operations, supplier management, business optimization, and project management