Customer Service Representative - 12 Month Fixed Term Contract

Mercer

Dublin, Ireland
**
Strong verbal and written communication skills
Ability to handle challenging conversations
Detail-oriented with strong organizational skills
** Mercer is seeking a motivated Customer Service Representative for a 12-month fixed-term contract to join their JustASK team, providing support to Defined Contribution and Defined Benefit Pension Plan members. The position, based in Dublin or Cork, is hybrid, requiring at least three days in the office. **

Job Summary

  • This role involves responding promptly to enquiries from Defined Contribution and Defined Benefit pension plan members while resolving queries on first contact.
  • The position offers professional development opportunities including full training and support towards achieving a QFA Qualification or LIA Pensions Diploma.
  • As part of the JustASK team at Mercer Ireland, you will collaborate with internal teams to educate members and navigate complex pension administration issues.

Matching Summary

Match Score: 75

** Mercer is seeking a motivated Customer Service Representative for a 12-month fixed-term contract to join their JustASK team, providing support to Defined Contribution and Defined Benefit Pension Plan members. The position, based in Dublin or Cork, is hybrid, requiring at least three days in the office. **

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to handle challenging conversations
  • Detail-oriented with strong organizational skills
  • Proficiency in Microsoft Office Suite
  • Flexibility to work in a fast-paced environment

Nice-to-have

  • Previous call centre or email support experience
  • Basic knowledge of DC and DB pension plans
  • Desire to pursue QFA Qualification or LIA Pensions Diploma
  • Passion for delivering exceptional customer service
  • Empathy and genuine desire to help members

Key Requirements

  • 12 Month Fixed Term Contract availability
  • Hybrid work model requiring 3 days onsite per week
  • Location flexibility between Dublin or Cork

Work Rights

Not specified

Tailored Resume

Cover Letter