Senior Manager Software Engineering, Det Public Sector

Salesforce

San Francisco, California, United States
Base: $172,500 - $260,100 annually; bonus/equity: ...
8+ years digital support experience
4+ years people management experience
Salesforce experience cloud knowledge
This role involves leading a cross-functional team to define the vision and roadmap for Salesforce's externally facing Customer Success portal for the Public Sector

Job Summary

  • This role involves leading a cross-functional team to define the vision and roadmap for Salesforce's externally facing Customer Success portal for the Public Sector.
  • Candidates must be U.S. Citizens operating on U.S. Soil with the ability to meet strict government screening standards including fingerprint scans.
  • The position offers a competitive base salary range of $172,500 - $260,100 annually along with comprehensive benefits including equity and incentive compensation.

Matching Summary

This role involves leading a cross-functional team to define the vision and roadmap for Salesforce's externally facing Customer Success portal for the Public Sector.

Salary

Base: $172,500 - $260,100 annually; Bonus/Equity: Includes company bonus, sales incentives, and equity; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 8+ years digital support experience
  • 4+ years people management experience
  • Salesforce Experience Cloud knowledge
  • FedRAMP compliance expertise
  • Product roadmap ownership
  • Agile/Scrum environment experience

Nice-to-have

  • Mulesoft or Heroku familiarity
  • SaaS B2B enterprise background
  • Coveo or Zendesk Guide knowledge
  • Self-starter attitude in fast pace
  • Service-oriented customer focus

Key Requirements

  • Must be a U.S. Citizen
  • 8+ years in digital support or CX
  • 4+ years leading technical teams
  • Salesforce Service Cloud certification preferred
  • Experience with FedRAMP regulations

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter