Implement proactive strategies for customer satisfaction
RECRUIT EXPERT PTE. LTD. is seeking an IT Support Manager to lead and develop a support team in Singapore, focusing on optimizing workflows and enhancing customer satisfaction. The ideal candidate should have a strong background in IT support management, relevant certifications, and at least five years of experience in the field
Job Summary
The role involves mentoring and developing a high-performing support team while ensuring continuous training and clear goals.
Responsibilities include overseeing issue resolution, optimizing workflows, and implementing proactive strategies to enhance customer satisfaction.
The position requires streamlining support processes, leveraging automation, and ensuring compliance with security and industry standards.
Matching Summary
Match Score: 85
RECRUIT EXPERT PTE. LTD. is seeking an IT Support Manager to lead and develop a support team in Singapore, focusing on optimizing workflows and enhancing customer satisfaction. The ideal candidate should have a strong background in IT support management, relevant certifications, and at least five years of experience in the field.
Skills & Requirements
Must-have
Mentor and develop high-performing support team
Oversee issue resolution and optimize workflows
Implement proactive strategies for customer satisfaction
Streamline support processes and leverage automation
Ensure compliance with security and industry standards
Nice-to-have
Stay ahead of industry trends
Manage risks effectively
Drive continuous improvements in service reliability
Key Requirements
Degree in IT/Cyber Security or equivalent
Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma
At least 5 years of hands-on experience in IT support or management