Patient Service Representative

Advocate Aurora Health

Lexington, NC, United States
Base: $20.80 - $31.20 ph; bonus/equity: not specif...
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High school diploma or ged required
Verify patient demographic and insurance information
Collect out of pocket financial liability
** Advocate Aurora Health is seeking a full-time Patient Service Representative in Lexington, NC. The ideal candidate will have a high school diploma or GED and preferred experience in patient access and insurance verification, with a focus on delivering exceptional customer service. **

Job Summary

  • The role involves greeting patients, managing flow, and ensuring accurate registration and insurance verification for the Wake Forest Health Network.
  • Employees are responsible for calculating financial liabilities, collecting payments, and referring patients to financial counselors when assistance is needed.
  • Advocate Health offers a comprehensive benefits package including health insurance, retirement matching, and educational assistance programs.

Matching Summary

Match Score: 75

** Advocate Aurora Health is seeking a full-time Patient Service Representative in Lexington, NC. The ideal candidate will have a high school diploma or GED and preferred experience in patient access and insurance verification, with a focus on delivering exceptional customer service. **

Salary

Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, and retirement match

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Verify patient demographic and insurance information
  • Collect out of pocket financial liability
  • Maintain 98% accuracy rate on data entry
  • Knowledge of Medicare Medicaid and HIPAA rules

Nice-to-have

  • Prior patient access or scheduling experience preferred
  • Experience with ADT software and Microsoft Office
  • Ability to work collaboratively in high stress environment
  • Understanding of medical terminology and anatomy
  • Proactive communication for process improvement

Key Requirements

  • High school diploma or GED
  • Knowledge of Medicare, Medicaid, and HIPAA regulations
  • Mathematical aptitude for billing calculations

Work Rights

Not specified

Tailored Resume

Cover Letter