Contact Center Specialty Service Representative- Digital

Montytait

Bridgeport, CT, United States
Base: $23–$25 ph; bonus/equity: not specified; ben...
Hybrid (100% on-site for the first 6 months, then 1 day from home per week)
Superior knowledge of bank systems and products
Needs identification methods
Customer issue ownership until resolution
Montytait is seeking a Contact Center Specialty Service Representative to provide excellent customer service and support for bank products and services. The role requires strong communication skills and a customer-centric approach, with the opportunity for hybrid work after the initial training period

Job Summary

  • Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
  • Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines.
  • Offers basic sales solutions for customer needs on inbound and/or outbound calls and refers complex customer needs to the appropriate Specialist.

Matching Summary

Match Score: 85

Montytait is seeking a Contact Center Specialty Service Representative to provide excellent customer service and support for bank products and services. The role requires strong communication skills and a customer-centric approach, with the opportunity for hybrid work after the initial training period.

Salary

Base: $23–$25 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Superior knowledge of Bank systems and products
  • Needs identification methods
  • Customer issue ownership until resolution
  • Adherence to risk and regulatory standards
  • Promote an environment that supports belonging

Nice-to-have

  • Mentoring new hire agents
  • Contributing to customer retention
  • Expanding customer relationships
  • Fast-paced environment experience

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum of 2 years' customer service, sales, or related bank experience
  • Proven problem-solving skills
  • Basic familiarity with personal computers

Work Rights

Not specified

Tailored Resume

Cover Letter