Service Desk Representative I

hntb-veterans.jobs

Kansas City, MO, US
Frontline end-user support
It service management system usage
Basic hardware and software troubleshooting
HNTB has been delivering solutions for some of the largest, most complex infrastructure projects across the country for more than a century

Job Summary

  • HNTB has been delivering solutions for some of the largest, most complex infrastructure projects across the country for more than a century.
  • This position is responsible for providing frontline end-user support on a daily basis, including logging service desk calls, diagnosing issues, and maintaining documentation.
  • Visa sponsorship is not available for this position and HNTB emphasizes equal opportunity employment and prohibits unsolicited resumes from third-party agencies.

Matching Summary

HNTB has been delivering solutions for some of the largest, most complex infrastructure projects across the country for more than a century.

Skills & Requirements

Must-have

  • Frontline end-user support
  • IT Service Management System usage
  • Basic hardware and software troubleshooting
  • Ticket documentation and updating
  • Incident triage and escalation

Nice-to-have

  • Process improvement contributions
  • Positive attitude and engagement
  • Willingness to expand knowledge

Key Requirements

  • High School Diploma or GED
  • Associate’s or technical degree preferred
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter