Principal, Customer Success Manager

Workday

Fully remote with a flexible work approach requiring at least 50% in-person engagement quarterly.
Customer facing services role
Issue resolution and escalation management
Workday/other hcm, payroll, or financials platform
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive success within their products, particularly in the rapidly growing Indian market. The ideal candidate will have extensive experience in customer-facing roles, project management, and a solid understanding of software solutions, particularly in HCM and Financials

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive success within their products, particularly in the rapidly growing Indian market. The ideal candidate will have extensive experience in customer-facing roles, project management, and a solid understanding of software solutions, particularly in HCM and Financials.

Skills & Requirements

Must-have

  • customer facing services role
  • issue resolution and escalation management
  • Workday/other HCM, Payroll, or Financials platform
  • customer management in complex software
  • collaborate and build strong relationships

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • functional domain expertise with Financials
  • State & Local Government customer base
  • account management / adoption planning

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter