Operations Aws Senior Ux Specialist

Capita

Home-Based, United Kingdom
Amazon connect configuration
Aws native capabilities
Ux and service design principles
You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation

Job Summary

  • You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation.
  • The Operations AWS Senior UX Specialist is responsible for designing, configuring and optimising Amazon Connect solutions that underpin Capita’s Citizen Contact platform and wider contact centre services.
  • This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations.

Matching Summary

You’ll shape how citizens and agents experience contact centre services through intuitive, efficient and scalable digital journeys—working at the intersection of Amazon Connect customisation, UX design and service optimisation.

Skills & Requirements

Must-have

  • Amazon Connect configuration
  • AWS native capabilities
  • UX and service design principles
  • JSON and API integration
  • Omnichannel journey design
  • Translate operational requirements

Nice-to-have

  • GenAI-driven agent assist tools
  • Workflow automation tools
  • Process mining tools
  • Large-scale contact centre transformations

Key Requirements

  • Proven Amazon Connect production experience
  • Strong AWS services knowledge
  • Demonstrable UX/service design experience
  • Proficiency in JSON, API integration
  • Relevant AWS certifications

Work Rights

Not specified

Tailored Resume

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