Customer Service Supervisor

Cornelius Australia Pty. Ltd.

15 Sheridan Close, , Australia
On-site
Excellent customer service
Advanced excel skills
Erp system experience
Cornelius Australia Pty. Ltd. is seeking a Customer Service Supervisor to enhance customer service operations and improve processes within the company. The role requires strong proficiency in Microsoft Excel and a minimum of three years of customer service experience in a fast-paced environment

Job Summary

  • Provide excellent customer service to existing and future customers while looking for ways to continuously improve the way we do customer service in the business.
  • Respond promptly and professionally to customer enquiries via phone and email, providing accurate information, resolving issues, and ensuring a positive customer experience.
  • Collaborate effectively with internal teams—including Sales, Operations, Assembly, Finance, and Logistics—to ensure smooth coordination and issue resolution.

Matching Summary

Match Score: 85

Cornelius Australia Pty. Ltd. is seeking a Customer Service Supervisor to enhance customer service operations and improve processes within the company. The role requires strong proficiency in Microsoft Excel and a minimum of three years of customer service experience in a fast-paced environment.

Skills & Requirements

Must-have

  • Excellent customer service
  • Advanced Excel skills
  • ERP system experience
  • Process improvement initiatives
  • Cross-functional collaboration

Nice-to-have

  • Commitment to positive impact
  • Empowered work culture
  • Continuous learning opportunities

Key Requirements

  • Minimum 3 years of customer service experience
  • Strong proficiency in Microsoft Excel
  • Experience implementing and managing change
  • Experience with Epicor iScala or other ERP systems
  • Exceptional verbal and written communication skills
  • Highly organized and reliable

Work Rights

Not specified

Tailored Resume

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