Collections Specialist

The Home Depot

Not specified
B2b collections
Outbound calls and emails
Payment negotiation
The Home Depot is hiring a Collections Specialist to manage a portfolio of commercial accounts for its Pro Trade Credit program. The role involves recovering outstanding revenue while maintaining positive relationships with professional trade partners through effective communication and negotiation

Job Summary

  • Manage a portfolio of commercial (B2B) accounts as the primary point of contact for past-due customers.
  • Conduct high-volume outbound calls and emails, negotiate payment commitments, and research/resolve billing discrepancies.
  • Monitor aging reports, place accounts on 'Credit Hold', and collaborate with Legal and Sales teams.

Matching Summary

Match Score: 85

The Home Depot is hiring a Collections Specialist to manage a portfolio of commercial accounts for its Pro Trade Credit program. The role involves recovering outstanding revenue while maintaining positive relationships with professional trade partners through effective communication and negotiation.

Skills & Requirements

Must-have

  • B2B collections
  • Outbound calls and emails
  • Payment negotiation
  • Account reconciliation
  • Risk management
  • ERP/Credit software documentation

Nice-to-have

  • Professional under pressure
  • Distinguish cash flow vs bad debt
  • Construction or Trade industry experience
  • Familiarity with lien rights laws

Key Requirements

  • 2+ years B2B collections experience
  • Proficiency in Microsoft Excel
  • Experience with AR/Credit Systems

Work Rights

Not specified

Tailored Resume

Cover Letter