Service Owner - Customer Journey Expert Order Management @ing Hubs Romania
ING Hubs Romania
Bucharest, Romania
Not specified (likely hybrid or flexible, based on company culture)
Experience with product and service management processes
Strong analytical skills and attention to detail
Ability to explain complex issues simply
ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for Order Management, responsible for managing service delivery and operational execution within the Payment & Settlement Services team. The ideal candidate will possess strong analytical skills and a collaborative mindset, focusing on customer relationships and continuous service improvement
Job Summary
The Service Owner role is responsible for tactical and operational management of Payment & Settlement Services including international and domestic payments.
You will act as a central connector between Product Area Leads, Country representatives, and various Head Office teams like Risk, Compliance, and Finance.
The team offers a flexible way of working in a highly collaborative environment where impact is the primary driver of work.
Matching Summary
Match Score: 85
ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for Order Management, responsible for managing service delivery and operational execution within the Payment & Settlement Services team. The ideal candidate will possess strong analytical skills and a collaborative mindset, focusing on customer relationships and continuous service improvement.
Skills & Requirements
Must-have
Experience with product and service management processes