Vip Support - It End User Services

Altera Corporation

San Jose, California, United States
Base: $101.6k - $140k usd; bonus/equity: incentive...
Fully remote
5+ years it support experience
2+ years supporting executive users
Windows macos ios android expertise
This role provides dedicated, priority IT support to executives and VIP users with a focus on white glove service

Job Summary

  • This role provides dedicated, priority IT support to executives and VIP users with a focus on white glove service.
  • The specialist must proactively monitor executive technology environments to prevent issues before they arise while handling sensitive information with discretion.
  • Candidates will work on call and collaborate with infrastructure and security teams to resolve complex technical incidents end-to-end.

Matching Summary

This role provides dedicated, priority IT support to executives and VIP users with a focus on white glove service.

Salary

Base: $101.6K - $140K USD; Bonus/Equity: Incentive opportunities based on performance; Benefits: Competitive salary and benefits package

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 2+ years supporting executive users
  • Windows macOS iOS Android expertise
  • Microsoft 365 and collaboration tools
  • Networking fundamentals and VPN knowledge
  • High-pressure troubleshooting skills

Nice-to-have

  • White glove or concierge support experience
  • AV systems and conference room technology
  • CompTIA A+ Network+ Microsoft Apple certifications
  • ServiceNow ITSM tool experience
  • Proactive issue prevention mindset
  • Concierge-level onboarding capabilities

Key Requirements

  • 5+ years of IT support experience
  • 2 years supporting executive or VIP users
  • Eligible for U.S. export authorizations

Work Rights

Must be eligible for required U.S. export authorizations

Tailored Resume

Cover Letter