Voice And Contact Center Senior Engineer - Ehra

ncwildlife.gov

$91,600-$160,299; not specified; not specified py
**
Cloud-hosted contact center solutions
Enterprise voip environments
Sip trunking and dial plan management
** The N.C. Department of Information Technology is seeking a Voice Contact Center Senior Engineer to design and implement innovative communication solutions for state agencies in North Carolina. The position offers a hybrid work model and requires technical expertise in voice and contact center technologies, with a focus on improving citizen experiences. **

Job Summary

  • NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians.
  • In this role, you’ll help design and deliver cutting‑edge, cloud‑hosted contact center solutions that modernize operations, improve citizen experiences, and support statewide innovation.
  • The Network and Telephony Engineering group is responsible for the design and engineering of enterprise-wide and agency‑specific Voice and Contact Center technologies.

Matching Summary

Match Score: 75

** The N.C. Department of Information Technology is seeking a Voice Contact Center Senior Engineer to design and implement innovative communication solutions for state agencies in North Carolina. The position offers a hybrid work model and requires technical expertise in voice and contact center technologies, with a focus on improving citizen experiences. **

Salary

$91,600-$160,299; Not specified; Not specified

Skills & Requirements

Must-have

  • Cloud-hosted contact center solutions
  • Enterprise VoIP environments
  • SIP trunking and dial plan management
  • Technical solution design and documentation
  • Tier 3 technical support

Nice-to-have

  • NICE CXOne Product Suite knowledge
  • API/event-driven contact center platforms
  • Strategic thinking and hands-on engineering
  • Transforming communication technologies

Key Requirements

  • Bachelor’s degree in Computer Science or IT related field and three years of progressive network engineering experience
  • Associate degree in Computer Science or IT related field and four years of progressive network engineering experience
  • High School diploma and seven years of networking experience
  • US Citizenship for DCIN access
  • Fingerprint-based background search required

Work Rights

Must be a US citizen for DCIN access

Tailored Resume

Cover Letter