Call Center Agent

SLS Barcelona

Barcelona, Spain
**
Telephone customer service support
Maintain core experience guidelines
Seamless and expedited guest experience
** SLS Barcelona is seeking a Call Center Agent to provide exceptional telephone customer service in a five-star hotel environment. The ideal candidate should have at least one year of hospitality experience, be fluent in Spanish and English, and demonstrate strong attention to detail and communication skills. **

Job Summary

  • Responsible for the efficient service to all guests and for ensuring that standards and guest requirements are met at all times.
  • Consistently offering friendly, professional, and proactive guest service over the phone, email and through text messaging, even during high call volumes or challenging situations.
  • Excellent discounts across the entire Ennismore family of brands.

Matching Summary

Match Score: 75

** SLS Barcelona is seeking a Call Center Agent to provide exceptional telephone customer service in a five-star hotel environment. The ideal candidate should have at least one year of hospitality experience, be fluent in Spanish and English, and demonstrate strong attention to detail and communication skills. **

Skills & Requirements

Must-have

  • Telephone customer service support
  • Maintain core experience guidelines
  • Seamless and expedited guest experience
  • Answer incoming calls promptly
  • Hotel facilities and services knowledge
  • Guest concerns addressed promptly

Nice-to-have

  • Playful ambiance
  • VIP treatment
  • Theatrical experiences
  • Make people feel good
  • Positive impact
  • Excellent relationship builder
  • Humble and open to ideas

Key Requirements

  • +1 year hospitality experience
  • Proficient computer systems knowledge
  • Fluent in Spanish and English
  • Ability to handle stressful situations

Work Rights

Not specified

Tailored Resume

Cover Letter