Nutrition Assistant - Call Center

Cleveland Clinic

Akron, US
Handle inbound patient calls
Verify and enter meal orders
Maintain communication with care units
As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment

Job Summary

  • As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment.
  • You will in take calls from patients for breakfast, lunch, and dinner as well as verify and enter orders into our dietary menu system.
  • Maintaining communication between care units and patients regarding nutrition and dietetics to ensure meal accuracy is extremely important in this role.

Matching Summary

As a Nutrition Assistant, you will be responsible for assisting patients with their meal selections based on their approved dietary orders over the phone, within a call center environment.

Skills & Requirements

Must-have

  • Handle inbound patient calls
  • Verify and enter meal orders
  • Maintain communication with care units
  • Ensure meal accuracy
  • Use CBORD system
  • Utilize two patient identifiers

Nice-to-have

  • Positive impression on patients
  • Collaborative team environment
  • Patient-centered care

Key Requirements

  • High School Diploma or GED
  • Ability to understand dietary terms
  • Proficiency in basic computer software
  • Six months of dietary experience (preferred)
  • Must be able to lift 30 lbs or more

Work Rights

Not specified

Tailored Resume

Cover Letter