Junior It Helpdesk Specialist

Avenga

Bitola, North Macedonia
On-site
Zendesk or similar ticketing systems
Google workspace proficiency
Customer support experience
Serve as the first point of contact for customers seeking technical assistance via email

Job Summary

  • Serve as the first point of contact for customers seeking technical assistance via email.
  • Identify issues and determine the best solutions based on provided details, guiding customers step-by-step through troubleshooting.
  • Maintain accurate records of customer interactions and support activities, escalating unresolved issues when necessary.

Matching Summary

Serve as the first point of contact for customers seeking technical assistance via email.

Skills & Requirements

Must-have

  • Zendesk or similar ticketing systems
  • Google Workspace proficiency
  • Customer support experience
  • Excel skills

Nice-to-have

  • Basic technical troubleshooting knowledge
  • SaaS or IT product support experience

Key Requirements

  • Upper-Intermediate English level or higher

Work Rights

Not specified

Tailored Resume

Cover Letter