Provide chat & phone based support to customers during our 24 hour, 7 days per week service
Job Summary
Provide chat & phone based support to customers during our 24 hour, 7 days per week service.
Offer helpful and timely assistance to customers using our online chat service and support them with new ways of banking through our app and online banking.
We offer hybrid working which is a mixture of working from home and office work, after a minimum of 6 months in the office.
Matching Summary
Provide chat & phone based support to customers during our 24 hour, 7 days per week service.
Skills & Requirements
Must-have
24/7 rotational rosters
chat and phone support
customer query resolution
online banking support
risk and compliance awareness
Nice-to-have
warm and engaging voice
team vision and values
high-paced environment
change and feedback
development pathway
Key Requirements
Ability to work 24/7 rotational rosters
Live within reasonable travel distance to Perth office