We are seeking a Customer Success Manager focused on retention, client portfolio health, and school continuity, ensuring a consistent, consultative, and results-oriented experience
Job Summary
We are seeking a Customer Success Manager focused on retention, client portfolio health, and school continuity, ensuring a consistent, consultative, and results-oriented experience.
Daily responsibilities include leading the Customer Success team, managing portfolio health through data analysis, conducting strategic conversations with educational leaders, and leading renewal negotiations.
Benefits include meal/food assistance, health and dental plans, transportation vouchers, extended maternity/paternity leave, childcare assistance, and well-being programs.
Matching Summary
We are seeking a Customer Success Manager focused on retention, client portfolio health, and school continuity, ensuring a consistent, consultative, and results-oriented experience.
Skills & Requirements
Must-have
Customer retention and satisfaction
Client portfolio health management
Strategic client relationship building
Data analysis for decision making
Team leadership and development
Nice-to-have
Educational sector experience
B2B sales cycle knowledge
Customer Success methodologies
CRM and CS platform familiarity
Key Requirements
Solid experience in portfolio management
People management experience
Business acumen and strategic connection
Data interpretation and strategic decision support
Handling difficult conversations and renewal processes