Not specified; not specified; comprehensive benefi...
Onsite
Stratmor and j.d. power survey expertise
Voc data ingestion and governance
Power bi or tableau visualization skills
Coast One Mortgage LLC is seeking a Director of Homeowner Insights to lead customer experience initiatives by synthesizing homeowner feedback and operationalizing insights to enhance service delivery. The role requires strong analytical skills and experience in customer insights, with a focus on transforming complex data into actionable strategies
Job Summary
The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
This leader manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight development while partnering with Customer Experience, Originations, and Digital teams.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and employee mortgage loan programs.
Matching Summary
Match Score: 85
Coast One Mortgage LLC is seeking a Director of Homeowner Insights to lead customer experience initiatives by synthesizing homeowner feedback and operationalizing insights to enhance service delivery. The role requires strong analytical skills and experience in customer insights, with a focus on transforming complex data into actionable strategies.
Salary
Not specified; Not specified; Comprehensive benefits package including medical, dental, vision, 401(k) match, and paid leave
Skills & Requirements
Must-have
STRATMOR and J.D. Power survey expertise
VOC data ingestion and governance
Power BI or Tableau visualization skills
Root cause analysis of customer friction
Executive narrative presentation skills
Nice-to-have
Experience in regulated mortgage environment
Strong storytelling and persuasion abilities
Ability to influence senior executives
High learning agility in fast-paced settings
Key Requirements
Bachelor's degree in Business, Analytics, Statistics, Marketing, or Economics
8+ years of experience in customer insights or VOC analytics
Proven success leading insights programs in complex organizations