Customer Care Centre Supervisor

Otis

Leicester, United Kingdom
Not specified; not specified; strong remuneration ...
**
Proven experience supervising customer-facing teams
Strong communication and coaching skills
Proficient in ms office and crm platforms
** Otis is seeking a Customer Care Centre Supervisor in Leicester, UK, to lead and enhance the performance of their customer care team, ensuring exceptional service delivery. The role focuses on operational leadership, people management, and continuous improvement, requiring strong supervisory experience and communication skills. **

Job Summary

  • The Supervisor plays a pivotal role in delivering an exceptional customer experience and ensuring the efficient daily operation of the Customer Care Centre.
  • Candidates will receive a strong remuneration package with access to funded study schemes such as the Employee Scholarship Program.
  • Otis is the world's leading elevator and escalator manufacturing company that moves 2.4 billion people every day.

Matching Summary

Match Score: 75

** Otis is seeking a Customer Care Centre Supervisor in Leicester, UK, to lead and enhance the performance of their customer care team, ensuring exceptional service delivery. The role focuses on operational leadership, people management, and continuous improvement, requiring strong supervisory experience and communication skills. **

Salary

Not specified; Not specified; Strong remuneration package including Employee Scholarship Program

Skills & Requirements

Must-have

  • Proven experience supervising customer-facing teams
  • Strong communication and coaching skills
  • Proficient in MS Office and CRM platforms

Nice-to-have

  • Ability to analyse performance data
  • Excellent organisational skills under pressure
  • Demonstrated ability to deliver high-quality service

Key Requirements

  • Proven experience supervising or leading a team in a customer-facing environment

Work Rights

Not specified

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