Customer Support Officer

Assure

Melbourne, Australia
On-site
De-escalating challenging customer interactions
Navigating telephony and crm systems
Working with kpis and performance targets
As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression

Job Summary

  • As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.
  • You will actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments, process detailed information consistently and accurately.
  • Enjoy employee benefits such as work-life balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, and paid parental leave.

Matching Summary

As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.

Skills & Requirements

Must-have

  • de-escalating challenging customer interactions
  • navigating telephony and CRM systems
  • working with KPIs and performance targets
  • processing detailed information accurately
  • meeting and exceeding objectives

Nice-to-have

  • genuine empathy for people
  • collaborative team player
  • thrives in multi-site teams
  • upholding high standards of conduct

Key Requirements

  • Proven experience de-escalating tense interactions
  • Familiarity with CRMs and customer databases
  • Background in complex call centre or retail
  • NDIS Worker Screen Check
  • National Police Check

Work Rights

Not specified

Tailored Resume

Cover Letter