Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels
Job Summary
Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels.
Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities.
This job gives you great chances to learn and grow, both as a person and in your career, and you can become an expert in energy and sustainability.
Matching Summary
Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels.
Skills & Requirements
Must-have
Client support for energy transition products
Troubleshoot technical issues
Collaborate with product and sales teams
Maintain case documentation
Assist with incident response
Develop knowledge of energy market trends
Nice-to-have
Pro-active client outreach
Tech savvy around AI concepts
Adaptability to learn new technologies
Experience in global, multicultural environments
Key Requirements
1-3 years of industry experience
1-3 years of client support experience
Bachelor’s degree in Business, Finance, Economics, or related field
Experience using support platforms like Salesforce Service Cloud or ServiceNow
Knowledge of MS Office Suites, Windows operating systems, networking, and internet functionality